MHA FPX 5010 Assessment 4 Strategic Plan Objectives and Balanced Scorecard
University:
Capella University
MHA FPX 5010 Assessment 4 Strategic Plan Objectives and Balanced Scorecard
Paper Instructions
Create and record a 10-12-slide, executive-level presentation with notes of the SMART objectives corresponding to these elements of an organization
Main strategies.
- Associated performance indicators and metrics.
- Strategic plan recommendations.
Note Each assessment in this course builds upon the work you have completed in previous assessments. Therefore, you must complete the assessments in the order in which they are presented.
The successful implementation of a strategic plan requires effective communication and a thorough understanding of not only the role of the organization within the greater community, but also the role of leadership within the organization. By effectively engaging stakeholders and understanding the philosophy of strategic management, leaders can mitigate challenges and hurdles that face those directing change.
This assessment provides an opportunity for you to create an executive-level presentation explaining how SMART objectives underlying each organizational strategy can help the organization successfully implement its strategic plan. Then, after sharing the key performance indicators you developed from the strategic plan, you will use this balanced scorecard to make recommendations to revise the strategies you developed in Assessment 3.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria
Competency 1
Analyze organizational structure, design, culture, and climate in relation to environmental forces.
- Analyze potential long-term opportunities and operational components in the strategic planning process.
Competency 2
Develop a strategic organizational plan that provides human and financial resources to support targeted organizational outcomes.
- Present operational recommendations and strategic control mechanisms, including goals, objectives, resources, and action steps.
- Define critical success indicators that allow an organization to measure success in implementing a strategy.
- Analyze the effect of strategy formulation on human, financial, and technical resources.
Competency 3
Recommend an organizational structure and design to optimize a strategic plan.
- Propose a strategic plan to optimize outcomes and mitigate risks in an organization.
Competency 4
Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration.
- Create a visually pleasing, professional presentation tailored to a specific audience that uses charts and/or images that support the content.
- Communicate critical content clearly and persuasively in a limited time.
Note Complete the assessments in this course in the order in which they are presented.
Preparation
Use SMART Objective Setting Guide [DOCX] to complete the assessment.
To prepare for the assessment, begin by reviewing your four recommended strategies. Then, using the SMART Objective Setting Guide, create a minimum of three SMART objectives for each strategy. These objectives will become the basis of your presentation and will ultimately help the organization achieve the strategic direction you have recommended.
In addition, you may wish to review the assessment instructions and scoring guide to ensure that you understand the work you will be asked to complete.
Note Remember that you can submit all, or a portion, of your draft presentation to Smarthinking Tutoring for feedback before you submit the final version for this assessment. If you plan to use this free service, be mindful that the turnaround time to receive feedback is 24-48 hours.
Recording Equipment Setup and Testing
Check that your recording equipment and software is working properly, that your audio recording quality is sufficient, and that you know how to record and upload your presentation. You may use Kaltura or other technology of your choice for your audio recording. You may also add audio directly to your slides, using PowerPoint or other presentation software.
If using Kaltura, refer to the Using Kaltura for directions on recording and uploading your video in the courseroom.
Note If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@Capella.edu to request accommodations.
Scenario
In your weekly one-on-one meeting, your manager congratulates you on the comprehensive and well-researched work you have done to date. The CEO has been working with the rest of the organization\’s leadership team to adopt the overarching strategies for the organization that your manager recommended. However, your manager and CEO are seeking clarification on how to translate these strategies into meaningful benchmarks, or performance measures. They want to know how the organization will measure progress in following these strategies. In previous discussions with your manager, you have been describing the SMART methodology for writing objectives that support the overarching strategies. She has asked you to share the SMART objectives you have written for each strategy with the CEO in a brief presentation.
You are ready to begin creating your presentation and the slides that you will use to support your key points and conclusions. Your manager reminds you that the CEO expects a brief, substantive, and concise presentation. You will be lucky to get 15 minutes of the CEO\’s time. Consequently, she suggests that you include no more than 10-12 slides, or you will run out of time and cautions you about not creating a \”death by PowerPoint\” experience for the CEO. You already know from experience that your organization expects professional presentations that adhere to the organization\’s branding standards.
Requirements
Create an executive-level presentation with voice-over of the SMART objectives that correspond to the organization\’s main strategies, associated performance indicators and metrics, and strategic plan recommendations.
Practice your presentation until you are satisfied with it, staying as close as possible to the limited time allotted. Remember that the audience is your organization\’s CEO. All the work you have done so far in this course has prepared you for this briefing, but you are ready.
Presentation Requirements
The requirements, outlined below, correspond to the grading criteria in the Strategic Plan Objectives and Balanced Scorecard Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed.
Present your operational recommendations and strategic control mechanisms.
Include goals, objectives, resources, and action steps for reconfiguring and aligning the organization\’s structure, systems, shared values, management style, staff, and skills.
- Define critical success indicators that enable an organization to measure success in implementing the strategy.
- Propose a strategic plan to optimize outcomes and mitigate risks in the organization.
- Analyze potential long-term opportunities and operational components in the strategic planning process.
- Analyze the effect of strategy formulation on human, financial, and technical resources.
- Weigh factors of measurement against current organizational benchmarks.
Create a visually pleasing, professional presentation tailored to a specific audience.
- Use charts and images that support the content.
- Communicate critical content clearly and persuasively in a limited time.
Presentation Format and Length
Your presentation should consist of 10-12 slides and be 10-15 minutes in length. Use the notes portion of each slide to write your script. (The notes section is required).
You may use the structure below as a guide for organizing and timing your presentation. You do not need to place your slides in this specific order.
- Slide 1 Title slide (15 seconds).
- Slide 2 Revised/updated vision, mission, and values from Assessment 3. (30 seconds).
- Slide 3 Gap analysis desired versus actual position (1 minute).
- Slide 4 Recommend Overarching Strategy One with three objectives (2 minutes).
- Slide 5 Recommend Overarching Strategy Two with three objectives (2 minutes).
- Slide 6 Recommend Overarching Strategy Three with three objectives (2 minutes).
- Slide 7 Recommend Overarching Strategy Four with three objectives (2 minutes).
- Slide 8 Visual Balanced scorecard table with 1–3 performance indicators and associated metrics (1 minute).
- Slide 9 Analysis (1 minute).
- Slide 10 Recommendation of new strategic plan strategies based on the balanced scorecard (1 minute).
- Slide 11 Overall recommendations/conclusions (1 minute).
- Slide 12 References.
Include all relevant supporting details, such as data, charts, and graphs, as an addendum to the presentation. Indicate the slide associated with the relevant data set. In addition, include all relevant data and narrative in the notes section of each slide.
Supporting Evidence
Cite a minimum of six current scholarly and authoritative sources to support your presentation. Format your citations and references according to APA style and formatting guidelines.
Additional Requirements
Proofread your slides and addendum before you submit them to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your presentation.
Portfolio Prompt
- You may choose to save your presentation to your ePortfolio.
Use the scoring guide to understand how your assessment will be evaluated.
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Sample Answer
Introduction
In the past weeks, a TOWS analysis was done to find out how well the Angels Home Healthcare Florida can stay competitive, continue offering better services and minimize the rate of Covid-19 infections and impacts. From the analysis, it was noted that that there was a need to come up with a strategic plan. Various strategies will be helpful for the organization in collaboration with the local authorities in supporting the initiatives and monitoring the progress as well as the management process. As such, four specific strategies have been identified, defence strategy, reinforcement strategy, confrontation strategy, and offensive strategy. Again a directional strategy was explored to help the organization achieve effectively achieve the goals. Therefore, this presented focuses on the strategic plan objectives
Revised Aims, Vision and Values
As a part of the directional strategy, Angels Home Healthcare Florida has Aims, vision and value statements. These, together defines the direction that the organization plans to take. Mission is to create an exceptional experience and care for the seniors in the home health care, memory care, and assisted living. The Vision of the organization is a portfolio of health care and long-term care services to meet the needs of the seniors every time and ensure safety within the next decade. The Value statements include To build a long trusting relationship with the clients, Responsiveness to our clients and staff is our priority and Integrity is our top guiding principle.
Gap analysis desired versus actual position
While the organization’s mission is clear on whom they serve and why they serve the population, the mission does not state what kind of image to project to others and what things they bring to the table that others do not. While the organization has a vision, the vision’s timeline is not specific but indicates the next decade. Usually, a good vision should cover from three to five years. Again in terms of value statements, while the organization has value statements, these statements do not reflect how the staff can adhere to these values in the next two and half decades. From this analysis, it is evident that the organization’s directional strategies should be modified to qualify to be among the effective directional strategies.
Overarching Strategy One
The overarching strategy one is connected to the offensive strategy that was formulated earlier. While other sub-strategies were formulated that support the offensive strategy, only one has been used in writing the SMART objectives
Undertake frequent training programs detailing health waste management for the home health care service professionals connected and associated with Angels Home Healthcare.
- The smart objective have been created for the first item and listed below
We will conduct training sessions twice a month by outsourcing trainers to improve staff knowledge on waste management. - Within three months, we will ensure that every staff attends training to improve their knowledge on waste management.
- We will achieve an improvement in effective waste management by at least 40%within the first six months of the training.
Overarching Strategy Two
The overarching strategy two is connected to the confrontation strategy that was formulated earlier. In the earlier stages, three different but related sub strategies were also formulated. However, only one was used in drafting the SMART objectives. The strategy is as follows Exploit and apply the benefits and versatility of telemedicine by the healthcare team in the remote care for every patient considered a non-priority during the ravaging pandemic. From this strategy a total of three SMART objectives were formulated and are as listed below.
- We will increase the use of telemedicine by at least 20% by screening for clients who do not need to be visited physically.
- We will improve the awareness of telemedicine use among our staff by at least 75% by the end of the second month.
- We will increase our existing telemedicine equipment by 25% through acquisition and purchase of more relevant equipment.
Overarching Strategy Three
The overarching strategy three is connected to the reinforcement strategy that was formulated earlier. In the earlier stages, three different but related sub strategies were also formulated. However, only one was used in drafting the SMART objectives. The strategy is as follows Managing and limiting the total number of the patients to be visited at home by the Angels Home Healthcare health professionals. From this strategy a total of three SMART objectives were formulated and are as listed below.
- By the end of second month we will limit the number of visits to 70% of the original number to reduce infections.
- We will reduce the number of our professionals visiting patients at their homes by at least 50% by the end of the third month.
- We will train our staff at least once a month on the importance of limited physical contact to reduce infection rates.
Overarching Strategy Four
The overarching strategy four is connected to the defence strategy that was formulated earlier. In the earlier stages, four different but related sub strategies were also formulated. However, only one was used in drafting the SMART objectives. The strategy is as follows Offer and make available the material and financial resources that can be used to effectively separate and appropriately pack and move the health waste from the homes that are potentially hazardous. From this strategy a total of three SMART objectives were formulated and are as listed below.
- We will apply for funding to increase the number of equipment used in separating hazardous health waste by at least 20% by the second month.
- We will acquire more safe packing materials to ensure an improved and safer collection of waste.
- We will increase the efficiency of moving hazardous waste by at least 40% by the end of the third month
Performance Indicators And Associated Metrics
Even though the home health care services help reduce congestion in the hospital, the COVID-19 pandemic has brought various complications that need reformulation to help protect the patient and their families and healthcare professionals. Even before the pandemic, the management of waste practice needed some adjustments, and the coming of the pandemic only added to the need to make appropriate adjustments in reactions to the changing care landscape. However, the utilization of the proposed strategies will likely keep the organization competitive by achieving the goals.
However, the performance indicators and associated metrics should be noted. The first performance indicator is improved waste management. The other is appropriate use of personal protective equipment which has various associated metrics such as reduced number of Covid-19 infection and Total number of Staff putting of PPEs. These performance indicators and associated metrics will be a reflection of completed strategies.
Analysis
From the TWOS analysis, it was evident that the organization has various threats and weaknesses that can connive to quickly push it out of market. However, the existing strength mean that appropriate strategies could be formulated to lead the organization to success. Therefore from the analysis, it is important to note that the organization is in a position to accomplish the set goals. The implication is that every stakeholder’s contribution will be key and everyone will be expected to carry out their duties diligently. However, it is worth noting that there are immediate concerns that have to be addressed as soon as possible. For instance, the staff need to be trained, particularly on handling and disposing hazardous healthcare waste. The ravaging effects of Covid-19 also mean that efforts have to be focused on minimizing the rates of infection.
Recommendation of new strategic plan strategies
Based on the balanced score card various recommendations can be put forth to help the organization achieve the set goals and improve operations. One of the recommendations is that the organization needs to focus more on the personal protective equipment. It is evident that the organizations serves old population who may need care through physical contact. Therefore, the best option is to boost the use of the personal protective equipment. Sorting and disposing hazardous waste has been a major challenge hence forming parts of threat. Therefore, the organization should seek for more resources that can help in appropriately sorting the waste. The organization should also formulate a committee to oversee the institution’s goals of improved care during the Covid-19 pandemic.
References
- Angels Home. (n.d). Home health care. https //angelsseniorliving.com/services/home-health/
- Baird, A., Eaton, R., & Sumner, A. (2019). Digital Health Strategy An Updated Approach to Teaching Graduate-Level Health Information Systems. The Journal of Health Administration Education, 36(3), 263. https //www.ingentaconnect.com/content/aupha/jhae/2019/00000036/00000003/art00004.
- Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The strategic management of health care organizations. John Wiley & Sons.
Izzetti, R., Nisi, M., Gabriele, M., & Graziani, F. (2020). COVID-19 transmission in dental practice brief review of preventive measures in Italy. Journal of dental research, 99(9), 1030-1038. https //doi.org/10.1177%2F0022034520920580
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